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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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marco busnardo

April 15, 2025

5  out of  5
rating by marco busnardo
"I had to pleasure of working with Tony in setting up insurance for my new car. Tony was very efficient and knowledgeable, and made the process very quick and easy. I will definitely be calling back! :)"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. Tony does a great job and I am so grateful you took the time to recognize him. If there is anything else we can do to help, please let us know!"
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Steven Johnson

April 14, 2025

5  out of  5
rating by Steven Johnson
"Very responsive group and very knowledgeable regarding all my questions and review of my policies. Been a long term State Farm ciobit Jim is my new agent and I am totally grateful for his help."
We responded:
"We appreciate your review Steve! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are so thankful for your support!"
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Zoeanne Missner

April 10, 2025

5  out of  5
rating by Zoeanne Missner
"I couldn’t be happier with the service I received. Jim and his team are always professional, responsive, and genuinely care about finding the best coverage for my needs. They take the time to explain my options and make sure I understand everything, which really gives me peace of mind. Highly recommend them for anyone looking for reliable and personalized insurance service!"
We responded:
"Thank you for your feedback, Zoe! We appreciate you taking the time to share your experience and we look forward to working with you!"
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Savannah Jones

April 9, 2025

5  out of  5
rating by Savannah Jones
"Tia was very helpful, super kind, overall was a great experience."
We responded:
"Thank you so much for the 5 star review! Tia does an amazing job and she is so appreciative of you taking the time to share your experience with us."
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Joni Lay

April 5, 2025

5  out of  5
rating by Joni Lay
"I am so grateful to have an insurance agent that believes it putting the customer first. Trying to shop for insurance is so confusing I really wanted an agent that would guide us in the right direction I appreciate the fact that they are a family and they care about family. They listened to our needs and concerns I could feel their passion. It has always been hard for me to trust and I 100% trust this amazing team. Thank you and I will definitely make sure all my friends and family go to Jim , Nikki, Tony and Tia for their insurance needs!!"
We responded:
"We’re honored by your positive feedback and appreciative of you taking the time to let us know. We look forward to continuing to provide you and your family with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Cole Krems

April 4, 2025

5  out of  5
rating by Cole Krems
"Working with Jim and the staff at State Farm has been an absolute pleasure. Every interaction I’ve had—whether it's updating a policy or asking questions—has been met with professionalism and genuine care. They take the time to explain options clearly, make the process seamless, and always follow up to make sure everything is taken care of. He and the team are incredibly responsive and approachable, which makes a huge difference when you're dealing with something as important as insurance. It's clear they take pride in their work and truly prioritized my all my needs. I can't recommend Jim and State Farm highly enough—they make insurance easy and stress-free. Thank you Jim and the entire staff for consistently going above and beyond!"
We responded:
"Thank you so much for the 5 star review Cole. We are so happy we could help you and appreciative of the opportunity to work with you and your family."
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Clint Stanley

April 2, 2025

5  out of  5
rating by Clint Stanley
"Extremely kbowledgable and helpful."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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APA A

March 31, 2025

5  out of  5
rating by APA A
"I had a great experience with Jim Passarelli State Farm. Tony on his team was not only able to get my home set up with ease as a first time home buyer but also helped explain to me the benefits of better protecting my family with life insurance. I couldn't be happier with my experience!"
We responded:
"Congratulations on the new home and thank you so much for sharing your experience! Tony does a great job and is committed to working with customers to protect what is most important to them. "
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Darrin Dykstra

March 27, 2025

5  out of  5
rating by Darrin Dykstra
"Jim and his family (staff) are great to work with. I have been doing business with State Farm for over 25 years, and I really appreciate the time that Jim is willing and able to take to ensure that we have the various types of insurance coverage that we need for our family. I look forward to our continued partnership."
We responded:
"Thanks so much Darrin for the kind review. We really appreciate you coming in and we are looking forward to working with you as welll!"
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Chris Gaddis

March 26, 2025

5  out of  5
rating by Chris Gaddis
"Tia was amazing. Knowledgeable, quick, and so polite (even though I backtracked and changed some coverages at the end). She had my car insured within minutes at an affordable rate. Highly recommend."
We responded:
"Thank you so much for the 5 star review. Tia is an amazing asset to the office and she will be so happy to read your kind words!"
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Kellen

March 26, 2025

5  out of  5
rating by Kellen
"If you’re looking for an insurance agency that is professional, reliable, and actually puts people first, look no further. I highly recommend Jim and his team to anyone in need of quality service and peace of mind!"
We responded:
"Thanks Kellen! It is a pleasure working with you and we really appreciate your feedback!"
Profile photo of Stacy “Sweet Rolling Pins” Krems

Stacy “Sweet Rolling Pins” Krems

March 17, 2025

5  out of  5
rating by Stacy “Sweet Rolling Pins” Krems
"No one likes shopping for insurance, right? You have to shop around, pretend like you're interested, and deep down, you know you're probably being taken advantage of. Our family was begrudgingly searching for a new home and auto policy, and that task fell to me. It was frustrating—every call felt like I was being "sold" something rather than helped. That all changed when I contacted the Jim Passarelli State Farm Agency and spoke with Tia. She was not only a delight but also a wealth of information. She sensed my frustration with "insurance talk" and took the time to explain everything clearly. The bonus? She invited me into their office to meet the team face-to-face—and saved me $1,500 immediately! While visiting the office, I learned that it’s a true family-run agency with Jim at the head. What really impressed me was learning that Jim’s only career has been within the State Farm family—working on both the corporate and agency sides—which makes him incredibly well-rounded and a true wealth of information when it comes to navigating the complexities of insurance. And it’s a full family affair. Tia is Jim’s daughter, and she clearly inherited her father’s professionalism and warmth. Jim’s wife, Nikki, was just as welcoming and kind, making me feel like part of the family within minutes. Then there’s Tony—Jim’s son—who adds a creative spark and sense of humor to the mix. It’s like the perfect family recipe: Jim brings the expertise, Nikki brings the heart, Tia brings the charm, and Tony brings the fun. Doing business as a mid-50s adult, the world feels like it's moving so fast. Sometimes I just don’t want to handle everything through texts and emails. It was refreshing to see an agency that still values real, personal connections. Kudos to Jim Passarelli and his team for training their staff to put people first. Highly recommend!"
We responded:
"Thank you Stacy for such a kind and thorough review! We really enjoyed our visit with you and so glad we were able to help. Our entire team is appreciative of you for taking the time to recognize us! We are so excited to get to work with you and your family."
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katie austin

March 13, 2025

5  out of  5
rating by katie austin
"Spoke with Tony when trying to shop for insurance- he was SO helpful & made it so easy. Not to mention, WAY better rates. Have been with Allstate for years paying WAY too much- what I pay with State Farm for the exact same policy now, is no joke half of what I was paying before. Couldn't be happier."
We responded:
"Thank you for your business and your kind review. Tony does an amazing job and I know he appreciates being recognized. We look forward to working together with you!"
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Nicholas Ainsworth

March 9, 2025

5  out of  5
rating by Nicholas Ainsworth
"Jim is incredible and I am so thankful he and his team are in the area! I’ve known Jim for many years and the effort he puts into helping people is unmatched. Perfect resource if you are looking for the best in home, auto, life insurance, and much more! -Nick"
We responded:
"We’re thankful for your feedback Nick! If there is anything else we can do to help, please let us know!"